Friday, April 17, 2009

Southwest airlines RULES

so I'm supposed to be going to Portland tomorrow via denver, but when i went to check in, I saw this note:

Travel Alert for Wintry Conditions in Denver (DEN)

Currently, we are operating our scheduled service at DEN. However, because of forecasted snow, our scheduled service could be disrupted. As such, there is the possibility that our flights to/from Denver (DEN) could be delayed, diverted, or cancelled. Please check Flight Status Information under the Travel Tools Tab for specific flight information.

Customers holding reservations to/from DEN for flights on Friday, April 17, thru the close of business on Saturday, April 18, wanting to alter their travel plans may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge.


So I checked the other flight options, the listed prices of which were $200 more than what I paid for mine. I called them up to ask about making the change for free and they did it. Who gives you a heads up, THEN doesn't commit ass rapery when you want to make a change?


My new best friend Southwest does!


1 comment:

The Great Explorer said...

Everyone would act like Southwest does in a perfect world. Wait, who was the airline that pretty much told that chick she dressed like an inappropriate skank and kicked her off even though she didn't? Hopefully it was Southwest because that whole ordeal made me laugh for days and it would earn them even more points in my book. :)